Refund Policy
This policy covers both our return and refund procedures.
At Kavonix, our mission is to deliver reliable, high-performance tire stud products direct from our factory to customers worldwide.
We believe in transparency, durability, and customer-first service. These policies are here to help you understand how we protect your rights, fulfill your orders, and stand behind every stud we ship.
Thank you for choosing Kavonix. We are committed to delivering high-quality, reliable traction stud products and ensuring your satisfaction with every purchase. If you encounter any issues after receiving your order, please follow the guidelines below to request a return or warranty service.
Hassle-Free Return Policy (Within 30 Days of Receipt)
If you are unsatisfied with your purchase or experience quality issues, you may request a return within 30 days of receiving the product:
- Returned items must be new, unused, and in original packaging.
- Include your order number or proof of purchase (e.g., screenshot/invoice) with the return.
- Please use a sturdy shipping box to ensure safe transport.
- For non-quality-related returns, the buyer is responsible for return shipping, and a restocking fee up to 10% may apply (depending on the condition of the return).
Please send returns to:
No. 111, Building 3, Huijin Xincheng, Shifeng District, Zhuzhou, Hunan, China
Please Note: All returns and exchanges should be sent to our operational address in Zhuzhou (see Contact Us page). Our registered company address is in Changsha and not intended for returns.
Phone: +86 13100330645
Contact: Jane Sun
Refund Policy
- After we receive and inspect your returned item, you will receive an email notification regarding the approval status of your refund.
- If approved, your refund will be processed within 7 business days and automatically returned to your original payment method (e.g., credit card or e-wallet).
- Please note that banks or payment providers may take 3–7 business days to reflect the amount in your account.
- If your package was not delivered due to logistic issues, we will offer a refund only if you cooperate with our delivery staff to verify your identity.
- If a return occurs due to refusal of delivery, incorrect address, or lack of coordination, a full refund will not be issued, and shipping costs will be deducted from the refunded amount.
- Please coordinate with the delivery staff to ensure a smooth delivery process.
Shipping Delays & Refund Policy
Due to unforeseen circumstances in international logistics, the following conditions are not eligible for refunds:
- Delays caused by natural disasters, holidays, customs clearance, or logistics carriers (FedEx, DHL, etc.).
- Even with a valid tracking number, delays during transit are not grounds for a refund.
- Refunds will not be issued solely due to late delivery unless the item is undelivered.
Order Cancellation
- Order cancellation requests will be accepted within 24 hours of placing the order or before the item is shipped, whichever comes first.
- Cancellation requests after this period are not guaranteed, especially if the order is already being packed or has been shipped.
- If you urgently need to cancel an order, please contact us via email as soon as possible. We’ll do our best to assist. Customer Service:info@kavonixo.com
- If the order has already shipped, you may refer to our return policy to initiate a return after receipt.
Kavonix™ Warranty Policy
All Kavonix™ traction stud products undergo strict quality control before shipment. If you discover a product defect that renders the studs unusable within 30 days of purchase, we offer the following support:
- Refund based on the defective quantity and unit price, or Replacement shipment for the defective traction studs.
Please provide the following for warranty processing:
- Clear photos or videos of the defective studs
- Order number or proof of purchase
- A brief description of the issue
> Please note: We do not provide free return shipping labels.
> If you wish to return defective products, shipping fees will be borne by the customer.
For warranty support or related questions, please contact our service team:
Email: info@kavonixo.com
International Duties / Tax Notice
- Your country may charge import duties, VAT, or customs clearance fees on international shipments.
- If you refuse delivery or the package is returned due to unpaid fees (e.g., in Germany, UK, Canada, US), we will not issue a refund.
- Customers are responsible for all applicable import duties, taxes, and fees.
- Please check with your local customs office for information before placing an order.
Contact Us
For returns, order issues, or after-sales inquiries, please contact:
- Email: info@kavonixo.com
We appreciate your trust and support. Kavonix is committed to delivering high-performance traction studs to customers worldwide and continually improving the user experience. If you have feedback or suggestions, we’d love to hear from you!