Shipping Policy
At Kavonix, our mission is to deliver reliable, high-performance tire stud products direct from our factory to customers worldwide.
We believe in transparency, durability, and customer-first service. These policies are here to help you understand how we protect your rights, fulfill your orders, and stand behind every stud we ship.
1.Processing Time
Orders are processed within 1–2 business days after payment is received.
Processing is done on business days only, excluding Chinese public holidays.
2.Shipping Time
All delivery times are estimates and start after dispatch.
Free shipping orders are sent via standard logistics, with an estimated transit time of 7–15 days.
Shipping times exclude Chinese public holidays.
3. Shipping Costs
Shipping costs are not included in the product price and are calculated based on your order quantity, weight, and delivery location. Once you place an order or submit an inquiry, our team will provide the exact shipping cost and available delivery options before payment is finalized.
We work with multiple logistics providers (including Yanwen(standard shipping), DHL, FedEx, and freight forwarders) to offer the most cost-effective and timely solutions for both small parcels and bulk shipments.
🔹 For large or wholesale orders, please contact us directly to get a custom shipping quote.
🔹 Kavonix does not offer free shipping by default.
Free shipping applies
Buy 2 Get Free Shipping applies to screw tire stud products only, excluding model 1910/1911/1912. Free shipping is capped at $35.
4.Customs Duties & Taxes
All international orders may be subject to customs duties, taxes, or import charges, which are levied once the package reaches your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking with your local customs office for specific details before placing an order. Refusal to pay customs fees will not be considered a valid reason for return or refund.
5. Shipping Method & Delivery Time
All orders are shipped directly from China. Estimated delivery time is 7–15 days.
For expedited shipping requests, please contact us at info@kavonixo.com.
*Please note: Delivery times are estimates and may vary based on your location.
*We do not ship to P.O. boxes, military addresses, or restricted areas.
*（Disclaimer:Delays caused by holidays, customs clearance, carrier delays, or force majeure events are beyond the seller’s control and do not constitute delayed delivery or breach of contract.）
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information so you can easily monitor your package status via our website.
7. Lost or Stolen Packages
We are not responsible for lost or stolen packages. If your tracking information shows that the package has been delivered but you cannot locate it, please check with family members, neighbors, or anyone who might have accepted the package on your behalf.
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Need Help?
If you have any questions or concerns about your shipment, feel free to contact us:
Email: info@kavonixo.com
Please Note: All returns and exchanges should be sent to our operational address in Zhuzhou (see Contact Us page). Our registered company address is in Changsha and not intended for returns.